COMPLAINTS POLICY (Implementation: August 29th, 2024)

  1. Purpose

The purpose of this policy is to ensure Nimkee Nupigawagan Healing Centre provides a fair, effective and transparent response to complaints and concerns raised by our service users. This policy sets out the procedures for receiving, reviewing, recording and responding to complaints about our service.

Our system of triage and early resolution ensures that most complaints are resolved quickly and informally, through conversations or meetings. However, more complex complaints, especially those involving policy and process can take more time and, if the matter cannot be resolved, it could require an investigation.

  1. Guiding Principles

Nimkee Nupigawagan Healing Centre is committed to high standards of practice in our work. We value feedback and complaints from our service users and continuously strive to improve our services. Our complaints process is guided by the following principles:

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